"P A Y it," I said, "pay it!"
Life (finally) burnished my rougher edges. What was the point of yelling at these people? Their day is difficult enough without added grief.
A lesson this caller (sound file below) has yet to learn:
(The file above is straight from the firm where this call occurred.)
The real 'fun' begins about 3:30 in, so keep listening!
-- David M Gordon / The Deipnosophist